Terms of Use

1. Scope of Application

These Terms of Use ("Terms") apply to all accommodation reservations made through the website ponoand.com ("Website"), operated by pono LLC (pono合同会社, "we," "us," or "our"). By making a reservation through the Website, you agree to be bound by these Terms.

2. Operator Information

3. Reservations and Payment

A reservation is confirmed upon successful completion of payment via credit card through Stripe. Once payment is processed, you will receive a confirmation email with your booking details and check-in instructions.

All prices displayed on the Website are inclusive of tax. Cleaning fees are displayed separately during the booking process and are charged in addition to the accommodation rate.

4. Cancellation Policy

Cancellation terms vary by accommodation plan and are clearly displayed during the booking process. Please review the applicable cancellation policy before completing your reservation.

Refunds for eligible cancellations will be processed to the original payment method. Refunds after check-out are not available.

5. Guest Responsibilities

During your stay, we ask that you respect the property and the surrounding community. The following activities are prohibited:

• Causing damage to the property, furnishings, or equipment
• Creating disturbances that affect neighbors or the local community
• Exceeding the maximum number of guests specified in your reservation
• Bringing pets without prior approval
• Smoking inside the property (designated outdoor areas may be available)
• Any illegal activity on the premises

Guests may be held liable for damages caused during their stay.

6. Check-in and Check-out

Standard check-in time is 15:00 and check-out time is 10:00, unless otherwise specified in your reservation details. The exact property address and access instructions will be provided after your reservation is confirmed.

7. Liability

We strive to provide accurate information on our Website, but do not guarantee that all content is error-free or up to date at all times. We are not liable for indirect, incidental, or consequential damages arising from the use of our services, except where required by applicable law.

We are not responsible for loss, theft, or damage to personal belongings during your stay.

8. Intellectual Property

All content on the Website, including text, photographs, design, and code, is the intellectual property of pono LLC and may not be reproduced, distributed, or used without prior written permission.

9. Modifications

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website after modifications constitutes acceptance of the revised Terms.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan. Any disputes arising from or related to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

11. Contact

For questions regarding these Terms, please contact us:

Effective: March 2026 | Last updated: March 2026